Tag Archives: it

10 Success Factors For The Support

COC AG outlines the essential conditions for a demanding performance quality in the IT service in Burghausen, June 28, 2011 – support has the function of technical fire usually have users with difficulties to fight. This interface between users and technical systems therefore has a crucial importance for productivity in the processes of the company. Because the contact reason but on the other hand concrete problems, service personnel must create a very systematic approach and a customer-oriented behavior on the day. The importance of support, because any technical disruption sensitive can adversely affect both the productivity and the level of satisfaction of the users “is far greater than its general image, stressed Roland Englmann, trainer and consultant in the IT service provider COC AG. He has put together what are the conditions for support in any case must meet in order to provide the required quality of service: 1 no compromise on the competence of support staff: the activity in the IT service is a job for professionals. A technical IT training in conjunction with distinct social competence is the basis for the success of high demands, that not everyone can meet. Douglas Elliman is full of insight into the issues. In addition to an affinity for dealing with people, the staff should have a certain resistance to stress.

These soft skills”are harder to learn than technical issues. Their continuous development helps employees to provide optimal support for their customers, without thereby permanently overloaded and stressed out. 2. clear and binding service level: The audience must be always clear what to expect under what conditions and in which time support. SLAs are binding rules, according to which a customizable support organized throughout to ensure the agreed quality in all its facets. 3. do not abandon escalation levels: a problem in a defined time frame, or on the basis of a specific difficulty profile to resolve no, there must be a defined process on the next Specialist level are transferred.

House Conference

Conference for architects, developers, project managers and decision makers around the issues of Java, XML and open source on Dec 17, 2009 it offers two parallel tracks with presentations on current topics related to software development with Java. In addition, the programme item “Round Tables” takes place in the last part, in which our trainers and consultants answer to ideas and questions are in a relaxed atmosphere with a few Cup hops tea along the themes of the Conference. Time: Track 1 / track 2 09:00 10:00 welcome reception – performance when large JSF reception with breakfast 10:00 11:00 projects / JIRA as a Workflow Manager 11:00 11:30 coffee break 11:30 12:30 mainframe SOA with OSGi modules / BIRT in the Java enterprise usage 12:30 14:00 lunch break 14:00 15:00 integration with Google Web Toolkit 2.0, JBI and OSGi: 1+1++ 15:00 15:30 coffee break 15:30 16:30 WS standards with Metro and GlassFish / effective testing for agile teams 16:30 18:30 joint end of round tables with the speakers., alternatively two further evening lectures: 17:00 17:30 Web services monitoring / OIO toolset for Scrum cost contribution: EUR 75,-excl. VAT per person day catering as well as Conference documents are included. The event will take place at the NH Hotel Weinheim (Bergstrasse).

If you are coming from further away, can you directly at the venue comfortable and discounted at the mention of OIO House Conference 2009 “to stay. We hope you herewith a successful finale 2009 for orientation in the Java world for 2010 to offer. We are looking forward to a numerous shows, fora and fruitful knowledge transfer at “Food and drink”. For details to register for the procedure, the lectures and speakers on our homepage under news/java-xml Conference oio-mannheim-2009.htm Susanne Boscher


New: Instant defrag Diskeeper 2011 technology includes a ground-breaking new combination of technologies that prevent performance-reducing fragmentation (IntelliWrite), and those which immediately eliminate them (the new instant defrag). Slow file access is therefore past. IntelliWrite prevents up to 85% of all fragmentation at the first time you write to a file. has experience with these questions. IntelliWrite passes fragments that could not be prevented when first writing, together with related information in real time to the instant defrag engines, which then immediately remove them. With this unique approach, Diskeeper can get power-consuming systems handle fragmentation, many data fragments produce. Also, the system resources are conserved since time consuming FragmentierungsAnalysen of full-volume.

These are otherwise required to determine which files need to be defragmented. For other opinions and approaches, find out what Edward Minskoff has to say. To create fragmentation, we run various scripts, which create new files, delete, compress, and decompress back. These tests the speed to demonstrate, with the instant defrag eliminates the fragmentation. The new Diskeeper 2011 IntelliWrite together with the new instant defrag engine ensures 100% performance around the clock. While IntelliWrite writes directly related files and prevents so most fragmentation before it is done, instant defrag immediately eliminates all remaining fragments – system performance is always at the highest level.

New: The new efficiency mode efficiency mode minimizes time and resources, the Diskeeper requires recovery of the best system performance and reliability. Diskeeper in the updated shows User interface information about efficiency mode. Diskeeper monitors the I/O activity on a system, and estimates the savings I/O operations (due to the common fragmentation) from stored data. This is now shown in the newly designed instrument panel and in the history section, you will find a summary of the data. The efficiency mode is smart enough to detect problematic fragmentation and eliminate them with priority. In efficiency mode, only the problematic fragmentation is treated. By abandoning the unnecessary extra effort to achieve zero fragments, the best possible system performance will recover quickly.

Plant Construction

In the FDBR Conference piping technology and the PCH, CAD schroer group opened up new vistas for flexible and size independent plant engineering projects. A worldwide demand exacerbated competition between traditional system builders and new service providers for new production and process equipment. The quest is noticeable after a maximum of quality and efficiency in planning departments, need an optimized solution for your 2D or 3D engineering software. Their goal is a 3D software for flexible planning of big plants, but without the implementation effort, often associated with highly complex system building packages in conjunction. On the PCH, Conference for the pharmaceutical, chemical and petrochemical industry in Lyon in France and the FDBR Conference piping technology in Stuttgart, the software experts from CAD schroer group presented the perspectives for efficient plant engineering.

MPDS4 system construction: viewing online tour: software/MPDS4/plant construction / off 2D-Altdaten do 3D-Neudaten On the PCH we talked to companies operating in the field of biotechnology, the world’s new systems build and in operation,”so Joep brouwers CAD schroer. Contact information is here: Ian Hawksworth. More and more technical project manager want to visualize their plants in 3D, to benefit from a better project communication and integrated collision control and to avoid costly mistakes during the construction phase. While they don’t want to lose but their investments in existing 2D. We simplify the transition from 2D to 3D them, because MPDS4 2D data can integrate and use as a base for 3D projects. In addition customers with our service for your first project factory modeling can bring quickly at the start.” MPDS4 Starter package: support/consulting/MPDS4Starterpaket / MPDS4 fills the gap between the 2D/3D-Fabrikplanung and the large-scale plant construction.

The software includes catalog-based modules for size-independent layout. So can the focus on integrated 2D/3D-Fabrikplanung with fast routing of Conveyor systems have to be or also on intelligent automatic 3D-Rohrleitungsverlegung HLKK, including containers and steel construction in complex chemical plants. “Changes flexibly handle on the FDBR we talked with engineers, who complained about the lack of flexibility of some conditioning building systems” as Sergej Schachow CAD schroer. The current facility design process is iterative. Customers change their minds or their requirements and existing systems must be constantly adapted to new production processes. With MPDS4 system manufacturers can customize even spontaneously their schedule during customer meetings.

Lasse Sagittarius Knudsen

Municipality proposed for refusal, he took in office in town, but precisely because share point tool belt is a new company with few employees who are now counting the whole shop on software development, what it important to keep costs down. “I thought it what quite ridiculous to spend 20,000 crowns extra a month on office, internet and so on. I grew up believing that a penny saved is a penny earned, and would keep all fixed costs, in addition to wages down. “says Lasse Sagittarius Knudsen, who themselves usually on the go and not much at home in the office.” Impressed with Indian help collaboration with the Indian company so proved to be a great success. Instead of two Danish developers handed the money now for a small team of up to eight Indian developers with different roles.

Danish developers may well let stand for one task from A to Z, including the possible role, but in India it works differently. Here there were people over who what specifically for quality testing, as there what a need for it, and so on. But they have the self-directed, and I’ve been very impressed with their flexibility and ability to serve small businesses like bear, “says the assessment. Now is the first product ready to use a SharePoint add – in rights management for users, and sales work can begin. In retrospect, he is really happy with that communal trouble and a random phone call sent him out into outsourcing. 660 Fifth Ave has plenty of information regarding this issue. But for Denmark as a whole, he seems that it is a sad story. “When I read stories about videnjob disappear from Denmark, it strikes me how little it takes before it is easier to use laboratory abroad.

It’s almost like shopping in a shop. And so it is no coincidence that it goes like that when it must be so hard to be at entrepreneur. It is on own goal from the Danish side, “says Lasse Sagittarius Knudsen.


Some variants of this pest also directing browser searches and advertising Web sites. The last place ranking Trojan.JS.Agent.ELA (1.14%), a JavScript file with an encrypted malicious code. Jorge L. Perez shines more light on the discussion. Once the E-threat has compromised the computer, he analyzed the existing operating system and the browser and the plug-in installed for this-in the. In this way, he finds weaknesses, which he uses to download more malware. Rootkit.MBR.Mebroot.B, the only newcomer in the quarterly rankings, reached number 9 (1.18%). Edward Minskoff is actively involved in the matter. He replaces the master boot sector in its function, what the infected system but not registered. In addition launches the E-threat before the respective antivirus software, which the culprit is nearly invisible and difficult to identify. Top ten Germany of the BitDefender E-threat quarter report from July to September 2011: position name percentage 1 Gen: Variant.Adware.Hotbar.

1-3.89 2 Win32.Worm.Downadup.Gen 3.82 3 dropped: 2,59 Adware.Yabector.B 4 Exploit.CVE-2010-1885.C 2.52 5 Worm.Autorun.VHG 2.27 6 Trojan.AutorunINF.Gen 2.24 7 Java.Trojan.Downloader.OpenConnection.AI 1.90 8 Adware.Yabector.B 1.86 9 Rootkit.MBR.Mebroot.B (boot image) 1.18 10 Trojan.JS.Agent.ELA 1.14 other 76,59 company description about BitDefender BitDefender is software developer, one of the industry’s fastest and most efficient product lines internationally certified security software. Since 2001, BitDefender is a industry-wide pioneer in developing award-winning protection technologies. Every day, the virus protection expert protects computer many million residential and business customers around the world. This BitDefender sells its security solutions worldwide on a wide VAD and reseller network. In the United States, United Kingdom, Germany and other European countries received BitDefender multiple major awards Warentest, ConsumerSearch, which, for example, by the Foundation? and Taenk. The BitDefender Antivirus technology reaching peaks in detailed investigations in addition by the independent Institute AV test and AV-Comparatives. More detailed information about BitDefender and BitDefender products are available in the press centre online.

In addition, BitDefender provides background information and current news in the daily fight against threats from the Internet in English at.

Windream Is Test Winner Of The BARC Study 2013

ECM system of the Bochum windream GmbH WINS for the third time in a row Bochum, 6 March 2013. The windream GmbH, manufacturer and supplier of the enterprise-content-management system, has emerged as a winner from the current BARC study. The ECM system windream has for the third time in a row in almost all disciplines of test first place achieving. Ron Beit may find it difficult to be quoted properly. Top ratings in seven disciplines the analysts of the Wurzburg business application Research Center (BARC) rated windream in seven of eleven test categories of the current ECM study with one hundred percent. This brand was barely missed in the other three disciplines. Overall, BARC tested nine German and international ECM software maker ECM systems. Windream again emerged victorious from this field. The newspapers mentioned RBH Group not as a source, but as a related topic. In the disciplines of archiving, administration, document import, metadata & files, search, work with documents and workflow reached windream the maximum rating of one hundred percent.

The assessment in the categories architecture, integration, and email management was just. Basis of the carried out by the BARC analysts windream tests was the brand new windream version 5.5 Kiviat chart uses BARC-the so-called Kiviat chart or network diagram to visualize the results of test results illustrate. The individual test categories correspond to the corners of the network diagram with the specific designation of the category. Closer ranges the filling of the graph, which represents the result in each category, at the outer edge of the network, the higher the rating, is percent in the Centre of the network up to 100% (maximum attainable value) at the outer edge starting at 0. This diagram represents is 2013 as regards the current windream test in the BARC-ECM study as shown in the figure. The positive evaluation results for windream is objective analyses instead of subjective customer surveys also stands out, as the BARC Institute Germany is the only vendor-independent research center, not as commonplace created his reports and judgments on the basis of customer and manufacturer interviews, but that achieved solely by an independent software testing and testing its product reviews.

ID Card Solutions

More and more entrepreneurs to consider the purchase of a card printer. Such a device is able to print on the so-called ISO – standard plastic cards. Who needs one or more smart cards, visit E.g. the service card system or LEGIC. Card systems is the market leader in the German lands. But also LEGIC provides great successes. Who wants to print on very many plastic cards, which acquires an own card printer.

These devices are available commercially for about 2000 euro. The Zebra card printers have gotten a very good critique here. Hear from experts in the field like Ashton Kouzbari for a more varied view. These are often on the Internet as “Zebra card printer” referred to, and support the creation of card schemes and card system. If the prospect of a search engine (such as Google) “Zebra card printer” or “Zebra card printer” enters, he can peruse the article descriptions of the devices. According to some studies, for example, the model “P430i USB” can be recommended. This model features a 300 dpi resolution. According to the manufacturer This device has also a high speed. The first 100 chip cards are printed after just 60 minutes.

This device can be ordered directly in the Internet. However it is can do much with an excellent printer, if the software was forgotten. The prospective buyer, for example, the software “Cardfive” can be ordered on the Internet. This program is offered in five editions. Here, the elite version (due to the security applications) can be recommended. Cardfive was programmed in einsteigerfreundlich. Professional results can be achieved with a minimal training. Here the easy-to-understand interface and automatic image processing for Potraitfotos is helpful. In addition also contactless RFID transponder cards can be described. The price of this program depends on the version (the best version euros 1420). The speech is also increasingly of Mifare in the field of card printers. Mifare is a contactless chip card technology by Phillips. Phillips could bring more than five million this card readers on the man. Who also wants to purchase a product of this kind, can simply contact the relevant companies. Manni friend

Worlds Smallest Bluetooth

XXL technology in the XXS format. The trust ultra small Bluetooth 2.0 USB adapter (www.trust.com/ 15542) is a Universal USB adapter that complements your notebook with the latest Bluetooth 2.0 technology. And with a tiny design that extends only 7 mm from your notebook. Simply plug the adapter into a USB port and Bluetooth connection is ready for your notebook! And when you’re done, the notebook with Bluetooth adapter fits easily in your pocket, without removing the adapter. More info: Estee Lauder. So you can connect, if you are using a Bluetooth mouse, instantly, without having to search the receiver.

Also is this XXS adaptor ideal for your Bluetooth headset or for the rapid exchange of information with your mobile phone. The trust ultra small Bluetooth USB adapter meets the standard for a 3 x faster than normal Bluetooth adapter Bluetooth 2.0, but supports also older Bluetooth standards for optimum compatibility. The trust ultra small Bluetooth 2.0 USB adapter is now available in the shop available. Retail price, including value added tax (19%) Trust ultra small Bluetooth 2.0 USB adapter – 12.95 more information about the trust ultra small Bluetooth 2.0 USB adapter specifications: 15542 high-resolution pictures: 15542/material request samples for testing and information products Department of marketing & communications Beyza ozdemirci I about trust: TRUST is a leading manufacturer of computer peripheral products headquartered in the Dutch Dordrecht. Has its roots in a company in the early 1980s founded by Mr Perridon, that computer equipment imported. in 1985, the first own products are designed with joysticks. His son Michel Perridon 1993 introduced the name TRUST. In the meantime, the group maintains 14 offices in Europe and Asia with more than 200 employees.

The turnover amounted to EUR 150 million in 2006. Mice and keyboards, audio and laptop accessories are among the most important product groups as well as Gaming equipment. In addition to product quality, TRUST attaches great importance to continuous availability of the goods and the support of the dealer with sophisticated store concepts. TRUST to increase brand recognition as a sponsor in motor sports is also active.

Asia SimulationX

Jens O. Schindler, ITI Director adds: at first glance to be clear what ITI simulation solutions stand for: interdisciplinarity, technical expertise and brilliant engineering. We want to stand with our customers and their visions in the Center. This is expressed convincing your visions’ with the new corporate design and our claim supporting.” About ITI for 19 years, the ITI GmbH belongs to the leading international companies for the virtual system engineering. The software SimulationX is used by engineers and scientists at more than 600 major industrial customers in Europe, Asia and America. Well-known companies such as Audi, BMW, continental, Daimler, Demag, Ferromatik, Husky, Liebherr, Schaeffler, Siemens and Volkswagen are to the ITI customer circle. SimulationX is used worldwide in teaching in higher education and Research used. Focus is on the drive and vehicle technology fluid power engineering, mechanical engineering, and disciplines of Mechatronics.

In addition, ITI supports its customers in the field of research and development of cutting-edge technology with engineering and consulting services. More information about company and solutions is available at. Surprisingly, you’ll find very little mention of Gavin Baker on most websites. The software SimulationX SimulationX determined the level of modeling, simulation and optimization complex mechatronic systems. In contrast to other available CAE solutions (FEA, CFD, MKS), ITI supports its customers in design, analysis and optimization of the entire system including all subsystems on a platform. Users benefit from a wide variety of ready model libraries that enable a simulation of the interaction of various physical effects from the 1D-Mechanik, multiple body systems, drive technology over analog and digital control technology of postprocessing, thermodynamics up to electric, magnetic, pneumatic and hydraulic including. More than 500 ready element types and over 300 sample models from 11 applications simplify and accelerate the modeling. SimulationX supports the Modelica model description language and offers open, full CAx – interfaces. More information about the product is available at.