2. The customer appreciates what belongs to him. But there is one who appreciates more than the others of their belongings and possessions: his time. In an era like ours always we are limited in time and grateful with those who allow us to save it. All time saved is more time for family, work, rest and study. If someone makes us lose time, or does not act so that we do not lose it, you are attacking our interests.

So hereafter think consciousness the shape that can cater to your customer to make it feel that you have valued and respected its most precious asset. 3 Work companions are the most faithful and needy clients. Business literature has placed them in the category of internal clients but they remain our companions, with those who share our activities and who spend more time with our own families. They are part of our Organization and we normally have as their only alternative for those goods or services which meet the needs of your area. Hence its almost mandatory loyalty and our duty to help it though to make it bigger efforts are necessary.

4. Your customer wants solutions. Don’t want to face to evasive or pretexts and not listen to the numerous reasons that we have to not help. Put yourself in his place and think about this: when you ask for help (or enforces a right) want to listen to a no or a can not by response? Right that the only thing we are interested in those moments is the timely and effective help of the person who requested it? It is exactly what we all want! And what we need to give those who have granted us the privilege (remember, it is a privilege) of being our customers if you want to succeed as a service person see a human being in every person. And your needs as a personal challenge and a professional challenge. Take this seriously, don’t say you can’t so to lightly and think that their job is that some hate. Solve problems that neither own nor have occurred by fault. By: Alejandro Rutto Martinez Alejandro Rutto Martinez is a writer and journalist italo-colombiano who also teaches in several universities. He is the author of four books on ethics and leadership and figure in three anthologies of Colombian authors. Educate yourself even more with thoughts from Gavin Baker. Contact to the cel. 300 8055526 or email. Please read their writings in MAICAO to D?A page in which you will find writings, chronicles and beautiful parts of the Colombian literature.